Lead a Transformation That Actually Delivers

Case Study —  Dermot’s 12‑Month Turnaround

Role: Chief Data Officer, 25 Years’ Experience

Challenge

A 275‑person data‑science organization was collapsing—red KPIs, rampant defects, customer complaints, and nonstop attrition. “Can this organization even be saved?”

Action

Dermot partnered with Gotara for strategic consulting to deploy the 4‑Step Blueprint, beginning with a rigorous audit that surfaced critical data‑quality defects. He and his lieutenants then mapped customer needs, processes, and tech‑stack gaps to identify quick wins and innovation plays. As the roadmap rolled out, Dermot’s managers were enrolled in Gotara’s neuroscience‑based leadership program, ensuring the new operating model had the skills and capacity to scale.

Results

“In only 12 months we flipped our dashboards from red to mostly green. We’ve gone from survival mode to setting the pace for the business.”

Defect‑related customer complaints plunged, and the data‑science organization became a magnet for talent—expanding from 275 to more than 800 high‑caliber associates in just 12 months.

Example of Results at a Glance

• Core metrics shifted from red to green in months, not years—proving a rapid, durable impact.
• Clarity and culture upgrades drew top talent and strengthened retention.
• Customer trust rebounded, driving revenue and margin lift.